Frequently Asked Questions
What & where is Matchbox Omaha?
A club housed inside the Holland Center! The venue is a standing room only unless listed otherwise. Limited seating is available in the balcony.
Are there seats?
Most shows are general admission standing room unless listed otherwise. The gallery has limited reserved seating.
Where do I park?
Garage, metered, and accessible parking options are available. Visit the Parking page for details about parking at the Holland Center.
Where do I enter?
Use the Matchbox entrance inside the Holland Center's Arrival Plaza parking area (12th and Douglas Street). Look for the Matchbox Omaha signs.
When do doors open?
Doors typically open an hour before each show, but you should double check the event page.
Do you have a box office?
Yes! Ticket Omaha is open Monday through Friday, 12:00 PM - 5:00 PM. For day-of help, the box office is open 90 minutes before showtime.
How do I access my mobile tickets?
Access your mobile tickets at wallet.ticketomaha.com with your Ticket Omaha account log in.
- Present the revolving QR code — no screenshots or printing.
- You can share tickets with others any time after purchasing.
Are there any age restrictions?
Matchbox Omaha is an all-ages venue unless otherwise noted for a specific show.
What is the bag policy?
Clear bags aren't required. Please do not bring bags larger than 14” x 14” x 6" or backpacks of any kind.
Is your location ADA accessible?
Yes! Contact the Ticket Omaha Box Office at 402.345.0606 or ticketomaha@o-pa.org for assistance purchasing accessible seats or arranging services. Requests for American Sign Language (ASL) interpretation should be requested at least two weeks before the performance date.
What happens if my show is canceled or rescheduled?
If an event is canceled or rescheduled, Ticket Omaha will call and send an email notification to all ticket holders who have provided their contact information.
- Cancelations: Refund policies vary by show. The options available to you will be included in the cancellation communication you receive. You can contact the Ticket Omaha Box Office if you have questions.
- Rescheduled dates: Your tickets will be valid for the rescheduled date and will update automatically at wallet.ticketomaha.com. If you are unable to attend the new date, a deadline to request a refund will be included in the communication you receive.
Can I bring matches?
We'd love if you didn't.